At Matanah, we place great importance on providing a convenient and safe delivery experience for our customers. We work hard to ensure your orders arrive as quickly as possible and with the highest level of quality. Below is all the information related to our delivery policy:
1. Delivery Areas
We offer delivery service within the Kingdom of Saudi Arabia to all cities and regions. Regardless of where you reside, you can benefit from our services. Fees and delivery times may vary depending on the city or region to which the delivery is made.
2. Shipping Costs
Shipping fees vary depending on weight, size, and region. The shipping costs will be clearly displayed during the checkout process before you complete your order. We always strive to offer the best prices to our customers, and you can verify the total cost before confirming the purchase.
3. Delivery Time
Delivery time typically takes between 3 to 7 business days within the Kingdom, depending on the region.
In some cases, delivery may be delayed due to unforeseen circumstances such as weather conditions or delays from shipping companies. We work diligently to ensure arrival as soon as possible.
4. Order Confirmation
After making a purchase, you will receive a confirmation message via email or phone containing your order details. We will also send you a notification when the order is on its way to you.
5. Shipment Tracking
We provide you with the ability to track the status of your shipment via a tracking link sent to you in an email or mobile message after your order has been shipped. This way, you can easily monitor the status of your order.
6. Receiving the Order
Please ensure you are present at the specified address to receive the order at the scheduled time.
If you are unable to receive the order upon its arrival, it will be returned to the warehouse, and you will be contacted to arrange a new delivery date.
7. Delay Policy
In the event of a delivery delay due to circumstances beyond our control, such as shipping company delays or adverse weather conditions, you will be notified immediately, and we will work to deliver the order as soon as possible.
8. International Delivery
Currently, we only offer delivery services within the Kingdom of Saudi Arabia. We do not provide international delivery.
9. Holiday Deliveries
Deliveries are made during regular business days, from Sunday to Thursday. Deliveries may not occur on public holidays, in which case the delivery will be postponed to the next business day.
10. Return and Exchange Policy
If you receive a damaged or incorrect product, you can contact us within [Number of Days] of receiving the order, and we will replace or return it according to our return policy.
11. Contact Us
If you need any assistance or have an inquiry about the delivery process, do not hesitate to contact us via email or phone. We are here to serve you.